Before you listen to episode 32b, which is an interview with the Gourmet Chocolate Cafe’s designer and proprietor, please watch this ten-minute video tour of the cafe. Tim points out key features of the cafe that are discussed during the following interview about the customer experience design of the cafe.
The following free software can play this MPEG-4 video file.
VLC Media Player for Macintosh, Windows, and Linux:
http://www.videolan.org/vlc/
QuickTime Player for Macintosh and Windows:
http://www.quicktime.com