Tim and Tom are joined by guest colleague Serena for a wordcast episode on User-Centered Design (UCD). What is UCD, where did it originate, and how can it help you improve customer experience with a product? We discuss some theory, numerous UCD methods, Robert Johnson’s book User-Centered Technology, and Wired magazine’s recent story on participatory design at Lego. House band Peter Grey sings “Girl From Outer Space”.

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