Tim and Tom are joined by guest colleague Serena for a wordcast episode on User-Centered Design (UCD). What is UCD, where did it originate, and how can it help you improve customer experience with a product? We discuss some theory, numerous UCD methods, Robert Johnson’s book User-Centered Technology, and Wired magazine’s recent story on participatory design at Lego. House band Peter Grey sings “Girl From Outer Space”.

Tim & Tom respond to the first batch of listener feedback. How much technical detail do listeners want in addition to the user experience and general product design principle discussed? House band Peter Grey sings “Santa Fe”.

Live from Internet User Experience 2006, Tim & Tom interview friend and fellow usability professional Keith Instone about his work with User Experience Network . What is UXnet, and what do they want from us? How about this: “UXnet was formed to help make connections between the people and organizations that represent User Experience disciplines, and to encourage interchange and cooperation.” Sounds good to us. In a field so widely interdisciplinary, we could use a big tent like UXnet to convene under. Attend the tale of UXnet! Plus, house band Peter Grey sings “Perfect Match”.

Sometimes even a company known for innovative products and good designs runs into trouble. After the guys reflect on their respective photography experiences (Tim likes SLRs, Tom’s a point & shoot man), Tom facilitates Tim’s grieving process over the closing of Minolta’s camera division. In the midst of the death of a beloved brand, at least we can celebrate what Minolta did right. The John Dvorak column about Minolta that Tim mentions is at www.pcmag.com/article2/0%2C1895%2C1914810%2C00.asp

It’s fun critiquing good product designs–and this one tastes good, too. Tim & Tom are impressed with the design of the Breadman TR555LC bread machine, but that doesn’t stop them from encouraging innovation in the bread machine market space.

Tim’s sister lends a 3rd perspective on bread machines (she prefers baking bread by hand), Tom gives recipes away, Tim promotes Internet User Experience 2006 coming this February to the great American midwest, and house band Peter Grey sings “Color You”.

Join Tim and Tom for a discussion on progressive disclosure, an interface design technique seen in hardware, software, and web pages. What is it, how is it best used, and how should it NOT be used? Plus: Tom says Queen Elizabeth II has never used a computer…Tim wants his own situation room…and closing song “Face In The Mirror” by house band Peter Grey.

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