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Mailbag Episode 3

 

A very special mailbag episode in which

* Internet User Experience 2012 is promoted. Check it out at
www.iue2012.com

* Costan refers us to a terrific article on Airbus airliner cockpit interface design. Read it at
http://www.telegraph.co.uk/technology/9231855/Air-France-Flight-447-Damn-it-were-going-to-crash.html

* An anonymous listener complains about Tim’s articulation. When is enunciating for intelligibility a problem, if ever? Do listeners speaking English as a second language appreciate clear articulation, or is it not needed?

* Jason thanks us for the MINI Cooper critique episode.

* Eric responds to the listener feedback episode with Lynn on lack of contrast in modern UI designs.

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Interview: Guidelines To Ensure Voting Intent with Dana Chisnell

Dana Chisnell from Usability Works discusses her latest project, Field Guides for Ensuring Voter Intent. This Kickstarter crowd-source funded project will design, write, publish, and distribute concise design guidelines for usable ballot design to public servants around the United States. And, eventually, beyond.

Learn and contribute (up until April 14th) to the project at
http://www.kickstarter.com/projects/civicdesigning/field-guides-to-ensuring-voter-intent

Read Dana’s thoughts on civic design at
http://civicdesigning.org/

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Critique: GoldStar Microwave Oven Model MA65111W

The GoldStar MA6511W microwave oven is a triumph of kitchen appliance interaction design. Featuring only two mechanical controls that are all too rare in an age of overly-complex digital designs, the MA6511W deserves as much praise as can be put into this 16 minute episode. The adjective “intuitive” is often over-used, but it applies to this small microwave oven.

Microwaves are functionally simple devices often made difficult to use by manufacturers who put frivolous features and buttons on something that doesn’t need to be complex. A mad dash for “features” at the expense of audience needs and usability is common in microwave oven design, but GoldStar’s design team tightly focused this oven for a particular audience (re-heating in space-cramped kitchens) and did NOT try to please everyone. The result is a wonderful appliance that has also proven very durable–7 years of trouble-free service at the time of this episode’s publishing.

The How Stuff Works website referred to in the episode has some podcasts you might be interested in:
http://entertainment.howstuffworks.com/hsw-shows/hsw-podcast.htm

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Listener Feedback with Costan Boiangiu, February 2012

Listener Costan Boiangiu joins the show with comments on episode DC84, The State of the Internet User Experience 2011 panel session from Internet User Experience 2011.
Costan shares his ideas on
* The lack of usable bookmark titles on etail product pages
* Some websites’ frustrating lack of consistent overall navigation
* Some websites’ not revealing their national identity up front, especially if it’s an etail site

You can find Costan at his photography site here:
www.costanimagelab.com

and his work website here:
www.georgianc.on.ca

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Longitudinal Review: TomTom XL335TM Portable GPS

“Attack of the Pointless Modal Confirmations”
Tim critiques almost two years of experience with the TomTomXL335TM portable GPS in a longitudinal review plagued by a ragged voice from a nasty January filled with mishaps, and a mental wooziness that we hope isn’t too obvious. But food poisonings, auto wrecks, and seasonal colds cannot prevent the fact that the XL335 is a GPS that has terrific voices which sound wonderful, but unreliable software and horrid modal confirmation abuses throughout.
Just reflect on this one example of interaction design gone wrong; sadly, it is typical of the TomTom Way:

It takes eleven, that’s 11, taps to change voices on the XL335TM. I am not making this up.

And here are TomTom’s excellent marketing of its Star Wars celebrity voices:
Darth Vader in the recording studio: http://youtu.be/2ljFfL-mL70
Yoda in the recording studio: http://youtu.be/FdcJVuylmsM

Two feedback emails round out this 46-minute episode.

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Listener Feedback with Eric Gauvin, December 2011

A new Design Critique episode type is born. When someone sends feedback on an episode, they may be asked to come on the show and discuss what they had to say. That’s how Eric Gauvin from the USA got roped into doing an episode with Tim regarding Eric’s email comments on episode DC84, The State of the Internet User Experience 2011 panel.

Thanks to Eric for making time to talk with me.

And season’s greetings, everyone!

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Critique: Sustainable Shaving Tools

In which Tim Keirnan and Mike Beasley discuss vintage shaving tool designs, featuring the safety razor and straight razor. Shaving with these old methods has many advantages, including:
* Closer shaves that last longer before the dreaded 5 o’clock shadow appears
* Improved skin condition due to premium creams and soaps used
* Lower cost of ownership (unless you start collecting gear as a hobby)
* Sustainable technology compared with disposable plastic-dominated, modern, overpriced crap
* Better user experience due to mindful nature of single-blade shaving that many find relaxing and even fun, due to the “gourmet” shave creams and soaps, brushes, and blades used. As Mike says, it’s more classy.

Two forums in particular helped us convert from multi-bladed cartridge monstrosities with industrial “goop in a can” to vintage shaving:
http://straightrazorplace.com/
Mike frequents this forum and likes it a lot.

http://www.pogonotomy.com/
Tim favors this one for forum owner Bruce’s blog and the very international nature forum that is small enough to feel neighborly and doesn’t overwhelm you with millions of posts per day.

Legendary Zack’s article on boar bristle shave brushes, and some other blogs:
http://www.shavemyface.com/forum/viewtopic.php?t=35880
http://www.shaving101.com/
http://sharpologist.com/

YouTube channels that helped us greatly include:
http://www.youtube.com/user/mantic59
Legendary Mantic59’s Shave Tutor channel. Excellent how to videos.

http://www.youtube.com/user/geofatboy
Geo does a lot of terrific reviews of razors old and new, shaving with them while doing his reviews.

http://www.youtube.com/user/mokujingris1
http://www.youtube.com/user/MrGuysRazors

And Michael Ham’s reference how-to book on safety razor shaves:

http://leisureguy.wordpress.com/shaving-book-reviews/

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Panel: The State of the Internet User Experience in 2011

Recorded live at Internet User Experience 2011 on October 11th, it’s the panel session “The State of the Internet User Experience” starring
Marti Gukeisen
Dave Mitropoulos-Rundus
Dante Murphy
Susan Weinschenk

and Tim Keirnan as the moderator.

Learn more about the panelists at
http://www.iue2011.com/presentation_stateofux.html

Thanks to all four panelists for allowing Design Critique to distribute this recording.

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Critique: Logitech Customer Service

In this followup to episode DC82a, Tim describes the conclusion of his interaction with Logitech Customer Support. Unlike the MINI/BMW car maker attitude towards service after a sale, Logitech proves itself exceptionally good at listening to a complaint about a defective product and fixing it quickly without hassle.

If only more companies took their customer experience after the sale as seriously as Logitech does! Service after the sale is as important as the product design itself. Indeed, it IS part of the product design. Only arrogant, “take the money and run” companies, such as MINI, fail to understand this. Long-term brand loyalty is usually increased by responsive customer support.

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